Texting Patients and Practices using Artificial Intelligence Virtual Assistant
drchrono Inc., the company enabling the medical practice of the future, today announced a new partnership with Nimblr, developers of Holly, an Artificial Intelligence (AI) assistant who automates healthcare appointments in sync with a practice’s practice management platform.
Holly is the first AI virtual assistant focused on front desk tasks for a physician’s practice, and through its integration with drchrono, will give healthcare providers using the practice management platform two-way conversational texting between practices and its patients. Providers can now automatically text back and forth with their patients, a breakthrough for the healthcare industry that has historically relied on one-way texting, email and phone communication with patients.
This new integration between drchrono and Nimblr offers healthcare providers a better way to immediately coordinate patient confirmations, cancellations, rescheduling and no-shows from within their drchrono practice calendar. For example, Holly goes beyond reminders, allowing patients to choose a new appointment slot for rescheduling within the same text conversation, receiving an automatic reply from their provider, among many other features. This can all be done without installing a new app; practices using drchrono along with their patients automatically have access to this new two-way texting capability.
“drchrono is leading EHR innovation in the USA, providing thousands of practices with a better way to engage with their patients through mobile technology,” said Juan Vera, CEO of Nimblr.
“Leveraging drchrono’s cloud capabilities, we are delivering an easy and affordable virtual assistant in benefit of their healthcare providers. Holly has a true impact on a practice’s bottom line through improvement of patient attendance and practice productivity. Perhaps most importantly, we’ve found that patients love texting with Holly, managing their appointments in a friendly, convenient way. It’s a win for both the practice and the patient.”
“Holly is a great timesaver and has decreased the amount of no-shows and forgotten appointments significantly,” said Adam Siegel, M.D., Owner of Modern Foot and Ankle Podiatry. “Our patients love the interaction, since most similar services do not comprehend responses–something the less-tech-savvy crowd finds frustrating. Holly pairs incredibly well with drchrono and keeps our practice running smoothly.”
“We’re excited for this partnership with Nimblr as we’re both committed to making physicians practices run more efficiently, improving communications with patients, and reducing unnecessary administrative tasks for staff,” said Daniel Kivatinos, COO and Co-Founder of drchrono. “By integrating Nimblr’s breakthrough AI technology and our proven medical platform, we’re offering practices of all sizes a way to improve productivity and patient engagement.”
To see how drchrono and Nimblr work together, watch this brief demo.
About Holly by Nimblr.ai
Holly is the first Artificial Intelligence assistant who automates healthcare appointments in sync with your EHR. Her functionalities allow her to boost patient attendance rates, increase practice revenue and operational efficiency. If you want to more know about us please visit our website, www.nimblr.ai.
drchrono focuses on bringing the medical practice of the future to reality; the company built the first iPad EHR. drchrono creates the best electronic health record, practice management, medical billing and revenue cycle management experience for physicians and patients; the medical platform was built for iPad, iPhone, Apple Watch and the web. The EHR includes customizable medical forms, e-prescribing, real-time patient eligibility checks, patient portal and more. The healthcare App Directory offers a multitude of apps that a practice can select from to bundle in and a medical API for healthcare app developers. For more information about drchrono, visit www.drchrono.com